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Terms & Conditions*

The following terms and conditions apply to all transactions on this website and commercial invoices. Please read them carefully. They do not affect your statutory rights.

We reserve the right to change these Terms and conditions at any time. Please read  the Terms and Conditions each time you place an order to ensure that you are happy with them.

NB. By purchasing from this website you are agreeing to these Terms and Conditions.

Our contract

You will have the opportunity to check and correct any errors in your order up until you click the Continue to Payment button.

After you submit your order we will give you an Invoice/Reference No. and details of the products you have ordered. We will then send the same details to you in the form of an email acknowledging receipt of your order. Please note acceptance of your order will only be given on receipt of your payment. We will let you know if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices, offers and products are subject to availability and may change before, but not after, we accept your order. If a product becomes unavailable we may offer you an alternative.

IMPORTANT: We try very hard to ensure that all the information on this site is accurate, however occasionally an error can occur. If we discover an error in the price or description of a product you have ordered, we reserve the right to cancel your order at any time.

Engraving Instructions: Please note, we will not accept any responsibility to correct or amend typed spelling instructions. We reserve the right to amend the layout to suit the size and shape of the item being engraved. If you wish to check your order prior to manufacture please request a proof.

Telephone Orders: We will not accept any responsibility for any errors in your order when placed verbally. We strongly recommend that you request a proof to confirm your order request, this will be supplied free of charge.

Prices and Delivery costs

All prices and charges on this site are in UK pounds. They exclude VAT, and delivery charges.

The total cost of your order will be the price of the products you order, plus the chosen delivery cost, plus vat. All these costs are clearly set out in your shopping basket before you submit your order.

All orders despatched by first class post are not insured. By selecting Tracked Delivery your goods will be insured up to £100, by selecting courier you may choose the level of insurance required for your order. (Insurance is in accordance with the individual carrier’s terms and conditions)

Next day/am deliveries may incur additional carriage charges.

Deliveries outside the UK will be charged according to the destination. An approximate cost can be provided on request.

Orders that are sent by 1st class post: We do not accept responsibility for these orders if they are lost, stolen or arrive damaged in transit. NB. 1st Class Post is not a tracked or guaranteed next day delivery service.

The Royal Mail state that any item despatched by 1st class post should be allowed up to 15 working days for delivery, please see the following link.

http://www.royalmail.com/business/help-and-support/summary-of-compensation-for-lost-items

Orders that are sent by Tracked Delivery and Carrier: We are able to track these orders, but please be advised that your goods are not insured for consequential loss. If you require this service we can provide this at additional cost. Please contact the sales office for further information.

If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 3 working days and retain all packaging.

Delivery schedule: We endeavour to dispatch all orders within 3 to 5 working days of placing your order or on approval of your artwork. This is subject to stock availability and the size of your order.

If you specify a delivery date we will despatch your goods by your chosen method and by the despatch date requested. You will be advised if this cannot be achieved. We will not accept responsibility for goods delayed by your selected carrier

Fast Track Service: We endeavour to dispatch all orders within 1-3 working days of order payment or on approval of your artwork. This is subject to stock availability and the size of your order.

If you specify a delivery date we will despatch your goods by your chosen method and by the despatch date requested. You will be advised if this cannot be achieved. We will not accept responsibility for goods delayed by your selected carrier.

Collection: Your order can be collected from our business premises during displayed opening times.

Artwork: We endeavour to email artwork within 2 working days of receipt of paid order, or within 1 day if selecting the Fast Track service. Please ensure that you amend/approve your artwork as soon as possible in order to achieve your specified despatch date. We do not accept responsibility for late approvals which delay the despatch date. NB. Artwork will be forwarded to you in the exact form that it will be produced. It is important that you do not authorise artwork unless it matches your requirements exactly. Due to the volume of orders we will not accept responsibility for artwork not authorised for production, it is imperative that your email address is correct and that you monitor your emails for artwork/production/despatch information to avoid delays. NB we reserve the rights to use images created as advertising media on our web site, if this is not acceptable please contact our customer helpline.

Tax Charges: All orders are subject to VAT charged at the current rate.

Returns Policy: You may return all items within 7 days for a full refund or replacement. Engraved, personalized goods or items manufactured to order, packing and carriage charges will not be refunded.

Non engraved items may be subject to a restocking charge.

Please note if items are returned due to quality issues, we will only refund carrier costs up to the value of our standard Parcel force rate.

Cancellations: You may cancel your order at any time up to your order being engraved, however once the production/design process has started your order will be subject to the standard artwork/origination charge (£30+vat).

Damaged/Incorrect Goods: If your goods arrive damaged please keep all packaging materials and notify us within 48 hours of receipt of your order. We will advise you of the carrier and tracking number and assist you inmaking a claim.

Customer Goods/Free Issue Items: These are engraved at the customers own risk. If items become damaged or are produced incorrectly during the manufacturing process we are unable to offer costs towards replacements and repairs. 

Credit Card Security: This is a secure website and your details are held securely by SagePay a third party payment service provider. SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

Product Care Special Offer: 10% discount applied when two items from the product care range are added to customers basket. Discount applied automatically.

Contact Us

If you need help and advice on a product or our services or how to order, you can get in touch with us Monday to Friday 9am to 5pm.

Email: info@brunelengraving.co.uk

Tel: 01275 871720 (+44 1275 871720), Fax: 01275 342339 (+44 1275 342339)

We recommend that you print a copy of these terms and conditions for future reference.