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Terms & Conditions*

The following terms and conditions apply to all transactions on this website. By ordering from Brunel Engraving Company you are agreeing to the following terms & conditions. Please read them carefully. They do not affect your statutory rights.

We reserve the right to change these Terms and conditions at any time. By continuing to use this website you agree to the use of cookies for analytics, personalised content and advertisements. To find out more on how to manage cookies and how we use your personal data please read our privacy policy, which we have updated in accordance with the General Data Protection Regulation (GDPR).


You will have the opportunity to check and correct any errors in your order up until you click the Continue to Payment button.

After completing your purchase we will give you an Invoice/Reference No. and details of the products you have ordered by email. Please note orders will only be processed on receipt of your payment. We will let you know if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Discounts, offers and products are subject to availability. If a product becomes unavailable we may offer you an alternative where possible.

IMPORTANT: We try very hard to ensure that all the information on this site is accurate, however occasionally an error can occur. If we discover an error in the price or description of a product you have ordered, we will inform you and we reserve the right to cancel your order at any time prior to dispatch.

ENGRAVING INSTRUCTIONS: Please note, we copy your typed instructions exactly without making any amendments, we will not accept any responsibility for the correction or amendment of your typed spelling instructions. We may also amend the layout to suit the size and shape of the item being engraved. If you wish to check your layout prior to manufacture please request a proof.

You can request a proof by:

  • - Using the tick box in the “Would You Like To See A Proof Prior To Production?” step, which occurs on the majority of products during the order process.
  • - Making a request in the “Special Requirements” box, which occurs on all products during the order process

Please note; if your order has already progressed to production, we cannot make any amendments to your order.

REPEAT ORDERS; Please provide your previous invoice/reference details, although we endeavour to match original order engraving for exact size and position this cannot be guaranteed.

ARTWORK: We endeavour to email artwork within 2 working days of receipt of paid order, or within 1 day if selecting the Fast Track service. If requesting artwork please ensure that you amend/approve your artwork as soon as possible in order to achieve your specified dispatch date. It is imperative that your email address is correct and that you monitor emails for artwork/production/dispatch information to avoid delays. We will not accept responsibility for emails appearing in junk/spam filters or for late approvals which delay the dispatch date. Please add the following domain name to your ‘white’ list or contacts to minimise the possibility of problems receiving our emails.


NB. Artwork will be forwarded to you in the exact form that it will be produced. It is important that you do not authorise artwork unless it matches your requirements exactly.

We reserve the right to use images created as advertising media on our web site, if this is not acceptable please contact our customer helpline on 01275 871720 or email [email protected].

DELIVERY & FAST TRACK SCHEDULE: We endeavour to dispatch all orders within 3 to 5 working days, fast track orders within 1 to 3 working days, of placing your order or on approval of your artwork. This is subject to stock availability and the size of your order.

If you specify a delivery date we will despatch your goods by Carrier prior to the date requested in order that you receive your goods by your specified date. (the carriers terms and conditions will apply) If the delivery date requested is not reasonably practicable you will be advised if this cannot be achieved. We cannot accept responsibility for goods delayed in transit when using our allocated carriers.

We will offer you an alternative if we cannot deliver within the aforementioned schedules or your specified delivery date.

If time is of the essence we ask that you collect your order from our offices. Please advise us of the date that you wish to collect your goods. Collection can be in person or by your own carrier.

TELEPHONE/URGENT ORDERS: We will not accept responsibility for any errors in your order when placed verbally and we do not accept responsibility for errors made when proofs cannot be supplied/approved due to time/manufacturing constraints. We strongly recommend that you request a proof to confirm your order details.

DISCOUNTS: Quantity discounts where shown will be applied at the basket page.

PRICES & DELIVERY COSTS: All prices and charges on this site are in GBP (Pound Sterling). VAT & Delivery charges will be shown at the basket page or on your invoice.

The total cost of your order will be the price of the products/services, plus the delivery cost, and VAT. All these costs are clearly set out in your shopping basket or invoice before you make payment. A VAT invoice will be emailed when your order is placed.


TRACKED/CARRIER DELIVERY: Your goods will be automatically be insured up to a value of £100, Additional insurance levels are available at the basket page. Goods are not insured for consequential loss, we cannot be held responsible for items that are held up in transit and for reasons outside of our control. Lost/late deliveries  (the carriers terms and conditions will apply) If you would like more information please contact the sales office.

Next day Morning and Saturday deliveries may incur additional carriage charges. Please contact us if you would like to upgrade to this service on 01275 871720 or via our email address, [email protected]

Upon dispatch you will receive Email and/or Text notifications with the relevant tracking information.


Deliveries outside the UK will be charged according to the destination. An approximate cost can be provided on request for those that do not have standard charges.

All goods that are dispatched to destinations outside the UK will not be charged VAT, but these orders may be subject to import duties / taxes at the country of destination. These fees will be the responsibility of the buyer, if we are advised of taxes due we will forward this to the customer for Payment.

DAMAGED/INCORRECT ITEMS: If your package/goods arrive damaged or incomplete please send us photographic evidence and retain all packaging materials. Notification must be made in writing to [email protected] within 48 hours of receipt of your order. On receipt of this information we will advise you on how we will address this situation. Please note we do not accept responsibility for consequential loss.

RECEIPT OF GOODS: If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 48 hours and retain all packaging. We may reject any claims made after this 48 hour timescale.

COLLECTION: Your order can be collected from our business premises during displayed opening times.

RETURNS POLICY: Returns must be made within 7 days. We will refund in full or replace any items that are not engraved or personalised. The items and packaging must be in original condition. We will not refund engraved or personalised items. Packing and carriage charges will not be refunded.

Non engraved items may be subject to a restocking charge.

Please note if items are returned due to quality issues, we will only refund carrier costs up to the value of our standard carrier rate.

CANCELLATIONS: You may cancel your order at any time up to your order being engraved, however once the production/design process has started your order will be subject to the standard artwork/origination charge (£30 + vat).

TAX CHARGES: All UK orders are subject to VAT charged at the current rate.

CREDIT CARD SECURITY: This is a secure website and your details are held securely by Opayo a third party payment service provider. Opayo has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.


Office Hours Monday to Friday 9.00am to 5pm excluding bank holidays

Email: [email protected]

Tel: 01275 871720 (+44 1275 871720), 

We recommend that you save a copy of these terms and conditions for future reference.